Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team and we’ll get back to you as soon as we can.
- How do I pay for the reports?
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Search for a company, add reports to your cart, proceed to checkout, and pay securely by credit card. Reports are emailed upon completion.
- How quickly will I receive an Indonesian company registry report?
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Most reports are delivered within one business day. The expected delivery time is displayed at checkout.
- What if I cannot find an Indonesian company?
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Select "I can’t find a company" below the search bar, and our support team will confirm directly with AHU/OSS.
- Why haven’t I received the report I ordered?
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It could be due to:
- Some reports may take additional processing time
- Check your spam or junk mail folder Public holidays may cause delays Still no report? Contact us and we’ll assist you.
- What if I ordered the same report twice?
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If a duplicate order occurs, we’ll refund the extra payment or provide a replacement report.
- Are your reports valid for international due diligence?
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Yes. Our reports are sourced from official Indonesian registries and are widely accepted for KYC, AML, and cross-border compliance checks.
- How do I remove my company from Companies House Indonesia?
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We don’t manually add or remove records. Data is synced with official registries.